The Fiero Store - BAD REVIEW!!! (Page 1/9)
Fiero Vice JAN 27, 11:05 AM

Hello Guys,
I strongly feel I need to share my last feedback with you guys about my awful experience with The Fiero Store.

Their customer service has gotten worse over the years. Yet, I remained flexible & overlooked many flaws over the years as well.

However, I’ve always shared my feedback with TFS privately to show where they need to improve their service.

Clearly, this time, they went too far & have no empathy for what they did. They told me not to shop with them again. What kind of business would do that? Mind Boggling!

To my shock, my order with 10% sale recently was cancelled. Unbelievable! They are punishing me for speaking up. We the customers should always speak up if something is wrong.

They’ve always used this lame excuse that we are in a “niche market”. That’s a poor excuse and full of crap. They earned over TWO MILLION DOLLARS in annual earning and can afford to improve their customer service. But they don’t want to.

They expect us Fiero enthusiasts to lower our standards. They are like sleazy salesmen looking to get away for cheap. With that kind of income they earned, they could afford to take on projects like taillight lens for both fastback & notchback and more if they want to but would never do that.

I complained about how my package was packed. It was a TERRIBLE job! This person, whoever he is, just threw everything in the box… with heavy items against fragile items, to bang against one another for the entire trip. The heavy items, the knuckle & spindle weren’t wrapped at all. It could have caused some damages to other items. Not only that, this immature person shoved two sets of brake pins into knuckle holes, thinking it was funny. I was so disgusted when I received the box all banged up because those items were not secured in place. There was a hole on top of the box. Lucky, I didn’t lose any of the items. But those items in bags were all scuffed up.

I told Dean (the manager) about this and he admitted that the person who did it wrong with packaging and promised to correct it. But brushed it off as if it’s no big deal. It’s a BIG deal to me because it left a terrible impression on me that they don’t care about us Fiero enthusiasts as their customers.

I’ve spent over $3,700 with TFS and I strongly believe that entitles me the right to complain if something is not up to what I call the golden standard or “Rodney” standard.

They could learn few things from Rodney Dickman’s business and how he values us Fiero enthusiasts and always packed things neat & secured & provide explanation or assistance with our purchases. That’s why I’ve spent twice as more with Rodney than I did with The Fiero Store.

I trust Rodney many times over than I would with The Fiero Store. The Fiero Store have no quality control or care to provide the best customer experience. Again, they are a bunch of sleazy salespeople looking to get away for cheap.

I apologized if I hurt their feelings, but they need to know the truth about my experience from my last order last summer.

I will include few pics of ’88 Knuckle & Spindle which was supposed to be sandblasted according to their website and got ones that were so rust. Mind Boggling!

Their answer is “Well, we are in a niche market.” Nope! That doesn’t excuse anyone for giving a lousy service.

Heck, X1/9 Store does a lot better job for their customers than the Fiero Store did for us. Disgusting!

They have no concern for their sloppiness. I will be filing a complaint with my state attorney office & Connecticut’s attorney office about this level of treatment I received along with GM.

Also, I called & spoke with their president who did not care about my complaint either. To my surprise, he claimed my call was a harassment. Unbelievable! I called him on Friday, but couldn’t get a hold of him. So, I called him again the following week. I do not consider it as harassment. Clearly, he doesn’t know how to run a business.

Notice how my Knuckle doesn't look anything from the pic on their website:


Notice how my Spindle doesn't look anything from the pic on their website:


Notice how this immature person shoved brake pins into one of knuckle holes, thinking it was funny:


See how much they earned in a year? They can afford to do so much more for the Fiero community, but chose not to. Such a shame that we have to put up with those sleazy people.
RichLo1 JAN 27, 11:34 AM
There are better financial people on here that may chime in but the revenue is how much they sold but doesn't take into account how much it costs them to acquire those sales or warehouse space, employee salaries, overhead, etc.

In that case 2.25M is basically a mom-and-pop local hardware store.

OK, so your packaging could have been better and their warehouse isn't climate controlled so that knuckle rusted. Where else are you going to find a NOS 88 fiero knuckle?

I'm just trying to let you know that your lawsuit could possibly be the end to this resource for the whole Fiero community. Think long and hard on if you really want to send this business to the graveyard because of the issues you addressed.
Steel JAN 27, 11:54 AM
Never had an issue with them, order multiple times a year. Did think they were light on packaging material on some interior parts, thankfully none were damaged. Do agree Rodney has a great business and packages things very well, my life would be much harder if either company closed.

As for their revenue, you don't understand what revenue is apparently.. you can have revenue in the billions and still have a net loss and not make a dime of positive cash. So pointing out their revenue and what they 'should' be doing for the Fiero community doesn't make a lot of sense. They already supplied lenses for years, I'm sure they know exactly what kind of investment vs profit is involved and decided against it.

I do agree the rusty knuckle is not what someone expects on delivery, it wasn't properly coated after blasting and likely sat on a shelf.. rust converter would go a long way for it I'm sure.

[This message has been edited by Steel (edited 01-27-2022).]

olejoedad JAN 27, 11:58 AM
So this happened last summer and you're just now posting this here?

Such a timely warning!

We order a lot more from TFS than you have, and for the most part have no issues. If we do, the staff is helpful and apologetic. We have helped TFS a few times with incorrectly designed parts (88 clutch line) and they have been appreciative of our input.

Perhaps there are other issues here that we haven't been made privy too in your posting.

You have heard that it's hard to find good help, right?
da.slyboy JAN 27, 02:48 PM
Since you mentioned you reached out the the manager and was told he would correct it, did he? I just want clarification, on if he "brushed you off" but not correcting it or just not replying nicely on the phone.
hyperv6 JAN 27, 04:03 PM
I would like to hear both sides here.

I work in the automotive mail order and often there are two stories.

Not any one company gets it right. They all make mistakes. Most make some kind of offer and few will cancel orders and turn customers away unless someone has gone too far.

I see you got a poorly boxed item. Not good. The rust not hood but did they explain or make any offer to take care of this or say why? Most parts like this are uncoated and will take a surface rust that is easy to clean and paint over.

The pins were not hurt and look like they put them there not to lose them. Not then again best idea but not the end of the world.

Today it is difficult to get help let alone good help.

With most of us we all have been served well by TFS. I just feel we have not heard all that went on.

There had to be something you said or threatened to be refused service. We do it and often it is after a unhinged customer has made physical threats or has done something illegal. Not saying you did but there is something left out here.
Fiero Vice JAN 27, 05:28 PM

quote
Originally posted by hyperv6:

I would like to hear both sides here.

I work in the automotive mail order and often there are two stories.

Not any one company gets it right. They all make mistakes. Most make some kind of offer and few will cancel orders and turn customers away unless someone has gone too far.

I see you got a poorly boxed item. Not good. The rust not hood but did they explain or make any offer to take care of this or say why? Most parts like this are uncoated and will take a surface rust that is easy to clean and paint over.

The pins were not hurt and look like they put them there not to lose them. Not then again best idea but not the end of the world.

Today it is difficult to get help let alone good help.

With most of us we all have been served well by TFS. I just feel we have not heard all that went on.

There had to be something you said or threatened to be refused service. We do it and often it is after a unhinged customer has made physical threats or has done something illegal. Not saying you did but there is something left out here.



To be clear, I have NOT made any physical threats or anything illegal at all other than reporting it to the Fiero community which they didn't like that at all.

They offered nothing to remedy this problem at all.

Did you know that I have NO complaints against Rodney at all??? Because he knows how to take care of his customers.

The Fiero Store don't care about their customers. That's the whole point I'm making here. They shouldn't be in business at all.
Fiero Vice JAN 27, 05:29 PM

quote
Originally posted by da.slyboy:

Since you mentioned you reached out the the manager and was told he would correct it, did he? I just want clarification, on if he "brushed you off" but not correcting it or just not replying nicely on the phone.



He brushed me off and told me not to come back. Unacceptable!

Guess my money is not good enough with them. Insane!
Fiero Vice JAN 27, 05:34 PM

quote
Originally posted by olejoedad:

So this happened last summer and you're just now posting this here?

Such a timely warning!

We order a lot more from TFS than you have, and for the most part have no issues. If we do, the staff is helpful and apologetic. We have helped TFS a few times with incorrectly designed parts (88 clutch line) and they have been appreciative of our input.

Perhaps there are other issues here that we haven't been made privy too in your posting.

You have heard that it's hard to find good help, right?



Yes, last summer when it occurred. I was gonna report it much earlier, but got busy & didn't get a chance to take pics until they pushed me too far this time with my recently order with 10% sale being cancelled.

hyperv6 JAN 27, 05:58 PM

quote
Originally posted by Fiero Vice:


To be clear, I have NOT made any physical threats or anything illegal at all other than reporting it to the Fiero community which they didn't like that at all.

They offered nothing to remedy this problem at all.

Did you know that I have NO complaints against Rodney at all??? Because he knows how to take care of his customers.

The Fiero Store don't care about their customers. That's the whole point I'm making here. They shouldn't be in business at all.



Well I had an issue last year where they sent me the wrong part twice. They got the replacements out and never gave me grief. So my experience is the opposite.

The way insert it is if they served you bad then send the parts back and go else where.

As for service it is up to each and everyone of us to decide if we were treated fair. I have always been treated fair by all the of the Fiero vendors so I will continue to use them .

Even then I would not waste my time posting things all over.

I still feel there is something else to this as shops don’t cut you off for complains about rust. They will do a return, exchange or refund. What is there to argue about. I am sure you were offered these options. Did you ask for something else.

Many places would knock off a little just to avoid the return.

The issues you presented were not major issues. No thing was broken or lost and some paint or Por15 would make the rust go away.

Now if they refused to replace lost parts or a broken spindle that is a different story.

I have seen that much rust on a new car spindle.

Not trying to rough you up but while this was not a perfect experience this was far from major issues I have personally dealt with.