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| Customer Service: your two top good & bad examples? (Page 1/1) |
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Kitskaboodle
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MAY 07, 12:59 PM
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I have always believed in great customer service. (for many reasons) And as you know (and probably agree) customer service ain’t what it used to be. 🙁
That being said, what are your two customer service examples? (of good and bad) The highest of high example and your lowest of low example?
In and Out Hamburgers has the best customer service in my opinion. Also, their organization proves that you don’t have to spend a lot of money there to get this high level of customer service. At the absolute bottom of the list is the PickNPull chain. Extremely rude employees (not all of them of course)
Your two picks?
Kit[This message has been edited by Kitskaboodle (edited 05-07-2024).]
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Hank is Here
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MAY 08, 08:52 AM
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From a recent trip....
Good customer service....Disneyworld, after what you pay the exurbanite entry fees there is ample friendly staff.
From the same trip...Bad ( or non existent) customer service...Frontier airlines. But given the price point for their services I am okay with their customer service.
Other notable good customer service provider...Costco
To me, I am okay with consuming good/services with bad customer service if their price point is commiserate. What I can't stand is when you pay a premium for a good/service and then get crappy customer service. Caveat empor; ya get what ya pay for.
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Jake_Dragon
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MAY 08, 11:59 AM
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I could write a book.
Customer service:
The good - Customer knows exactly what they need and the technician explains everything they are doing and stays on the call even if they are not the one resolving the issue.
The Bad - Customer does not know what is wrong and the technician blindly hands you off because its not their job.
Customer service goes both ways, the customer needs to know what they are asking for. This is the first part of customer service, the customer.
Then the customer needs to not blame the support person, again this is the first part of the transaction.
Once the service person is engaged we enter the second part of customer service.
The service technician needs to evaluate what the issue is and then document/communicate what they are doing to resolve your issue. If they have to pass you to someone else then there needs to be a proper turn over and not a blind transfer.
Customers just want there stuff to work and technicians are not to blame (Most of the time) and are just trying to help.
So take a breath, verify what is wrong and work with each other to resolve the issue.
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