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| Something About RockAuto You May Not Already Know! (Page 1/9) |
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JessaRockAuto
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NOV 12, 01:44 PM
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In addition to stocking auto and body parts at great low prices, RockAuto.com also carries tools. The tools are listed under the “Tools & Universal Parts” tab at the top of the RockAuto online catalog.
There are familiar tools like sockets, air hammers, and jumper cables. There are also interesting tools that we at RockAuto now can’t imagine living without. One of those is K Tool’s creeper. The creeper features a fully padded seat for comfort, adjustable headrest, and rugged, durable construction for a lifetime of use. Find the creeper under Tools & Universal Parts : Garage Equipment : Creeper/Pad at RockAuto.com.
RockAuto hopes that the variety of tools offered in the RockAuto catalog make your life as a Do-It-Yourselfer much easier!
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Patrick
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NOV 12, 04:13 PM
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| quote | Originally posted by JessaRockAuto:
In addition to stocking auto and body parts at great low prices...
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RockAuto's prices for auto parts are indeed great, however...
I wish that RockAuto wouldn't charge such outrageous prices for shipping to Canada. It appears that RockAuto jacks up the shipping fees to Canada (much more than necessary) to simply discourage Canadians from ordering. Fortunately I have a friend's US address just across the border in Washington State that I can use, but it's a nuisance to then have to go on a three hour round trip to pick up the order. It would be so much simpler to have my RockAuto order shipped to me directly, but I refuse to be gouged.[This message has been edited by Patrick (edited 11-12-2012).]
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jaskispyder
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NOV 12, 04:20 PM
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I am guessing the prices are higher to cover the additional pain for shipping to Canada. Now, they could look at opening a warehouse, but then again, that may not be good business.
They need to work with Amazon and come with something like Prime shipping, where you pay a fee and they ship it free or discounted.[This message has been edited by jaskispyder (edited 11-12-2012).]
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JessaRockAuto
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NOV 12, 04:37 PM
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Hello,
RockAuto does not inflate shipping charges and we do not consider shipping to be a profit center. We calculate shipping charges using "live" FedEx, US Postal Service, UPS, DHL, and truck freight rates. When you add a part to your shopping cart, change a quantity or change your address, the cart automatically recalculates shipping based on the weight and size of your order and your postal (zip) code. As you're building your order, you'll always know the full delivered cost -- before you've entered your credit card number or any other personal information.
To minimize shipping costs:
Use the truck icons in the shopping cart and in the catalog to help you minimize the number of locations your order will ship from. As you add parts to the shopping cart, the truck icons with letters represent the location where your part will be shipping from (location A, B, C, etc.). A blank truck icon in the catalog is showing you that the particular part is available from the same location as a part in your shopping cart.
Ship to your office or business, rather than your home (commercial rates are lower).
We try to make our shipping charges match what carriers charge us. We do not consider shipping a "profit center" -- on the contrary, we pass on to customers the discounts we receive from carriers. For some orders, the shipping cost does include more than just the postage you see on the box you receive. Examples include:
* Additional fees charged by our suppliers for shipping special-order items directly to consumers
* Costs of inbound shipping from suppliers who will not ship internationally to us before forwarding them on to you (applies only to international or APO/FPO orders of certain low-volume parts)
* Impact of choosing higher-cost suppliers for some parts so everything on an order can ship together (when the cost difference between suppliers is lower than the cost of shipping a separate box)
If any of these situations exists with your order, it's reflected in the shipping cost you see before you submit the order. We never add extra charges after the order is submitted--what you agree to pay when you enter the order is what you will be charged.
I hope this helps explain RockAuto's shipping charges. If something looks incorrect as you are creating your order please don't hesitate to contact our customer service department by email at service@rockauto.com or by phone at 866-762-5288.
Thank you,
www.RockAuto.com
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Patrick
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NOV 12, 04:42 PM
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| quote | Originally posted by jaskispyder:
I am guessing the prices are higher to cover the additional pain for shipping to Canada.
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All the "pain" is at this end. 
I can supply examples if need be (or you can check for yourself), but I suspect the additional charges greatly exceed the actual shipping costs.
[EDIT] Jessa's second post wasn't there before I started this post, so later on when I have a bit more time I'll post an example of what I believe to be inflated shipping charges.[This message has been edited by Patrick (edited 11-12-2012).]
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JessaRockAuto
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NOV 12, 04:54 PM
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Please email your example to service@rockauto.com so they can look into any specific examples.
Thank you,
www.RockAuto.com
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x-thumpr-x
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NOV 12, 06:58 PM
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I've used RockAuto for awhile now and though shipping can accumulate quickly based n what you are buying, I still find it cheaper (even after shipping) then buying the same part from the local parts dealer around the corner. The only issue I got is 90% of the time is that 1 or 2 items I need are at another location then the rest of the parts. I normally just take them off the list and find them locally then because with the extra 2nd shipping charge doesn't, it's about the same price then as the locals suppliers are asking for.
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hyperv6
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NOV 12, 07:32 PM
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Summit Racing has changed how they are shipping many things to Canada to cut the cost for the buyer. They have now got it to where the entire price is included upfront. They have a lot of tools anymore as well as stock parts now.
You have to keep up with these companies anymore as they keep changing their shipping to be more competitive. Also shippers are offering more deals with the poor economy.
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hercimer01
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NOV 12, 08:08 PM
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Patrick
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NOV 12, 09:43 PM
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