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| Something About RockAuto You May Not Already Know! (Page 2/9) |
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Justinbart
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NOV 12, 10:01 PM
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Rock Auto rubbed me the wrong way a few years ago when I tried to cancel an order. I try to avoid them if at all possible. Most of the time Advance auto is cheaper when using online discount codes and then I can get the stuff same day. ------------------
Turbo 3800 E85 F23 5spd spec5
11.17@132.6
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Patrick
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NOV 12, 10:15 PM
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| quote | Originally posted by Justinbart:
Most of the time Advance auto is cheaper when using online discount codes and then I can get the stuff same day.
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The problem with Advance Auto for Canadians is that Advance Auto will not accept a credit card and/or a PayPal payment from a non-US based bank. (I emailed them and said... "What the heck, our banks are more stable than yours!")
That really ticked me off as I had my online order all set up with Advance Auto for a set of Monroe Sensa-Trac shocks/struts, $20 cheaper than RockAuto, and then I was informed when I went to checkout and pay that I was SOL.[This message has been edited by Patrick (edited 11-12-2012).]
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Spoon
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NOV 12, 10:52 PM
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I've had good dealings with Rock Auto and they ship fast. On one order of 3 or 4 items the total shipping was high because the items were coming from several locations.
I deleted 1 of those items from the order and got the part local which brought the total job cost to a reasonable range.
Spoon
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"Kilgore Trout once wrote a short story which was a dialogue between two pieces of yeast. They were discussing the possible purposes of life as they ate sugar and suffocated in their own excrement. Because of their limited intelligence, they never came close to guessing that they were making champagne." - Kurt Vonnegut
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fast40driver
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NOV 13, 01:04 AM
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Same thoughts as some others on Rock Auto. Prices are great, shipping is OK from one location, but it's the three or four locations that kill you. Most times I really only want one thing, but as long as I am placing an order, there are usually more things that I could use. About the time I hit three locations, I give up and either order from someone who will ship all together, or just buy the one thing I needed locally.
I get the feeling that Rock Auto really does not have a warehouse, or stock anything, but just drop ships from suppliers. Low prices, as they have NO inventory, but we pay for the shipping charges. Most times it does not pan out for me.
Just my 2 cents.
Mike
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joshh44
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NOV 13, 05:44 AM
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I was needing to redo the whole rear brake system on my old ford ranger.
the local auto parts store (lordco) wanted almost $400 for new drums, shoes, brake clys and brake lines and little bits here and there.
went to rock auto $110 for the same parts. till i saw the shipping costs. in total I would be spending the same amount if i just went to my local auto store,( lordco, where they mark up there parts to the extreame.)
I wont ever buy an item from rock auto unless i lived in the US or they make there shipping costs cheaper for Canadians.
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E.Furgal
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NOV 13, 06:58 AM
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| quote | Originally posted by Patrick:
I'm sorry, but that is not the situation with items shipped across the border by RockAuto.
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Patrick . I'm not sticking up for rock auto. I'll let them do that.. but I do know whan I shipped those dash speaker plates. to canada it was a shock ,
I'm going on a limb here. but I'm willing to bet stuff that goes over the boarder has insurance added to it.. as it's more likely to get held up at the boarder and lost..
25.00 is kinda crazy.. but I know my plates that are about the same weight as that seal.. where 15.00 with tracking but no insurance.. 3 times what it was to ship coast to coast..
I work for advanced... If there is something you want from us.. I can order it for you.. and get it shipped... they don't take your over te boarder c/c for a reason.. it's not that your banks are more solid or not.. it's chasing down the money after shipped and the buyer cancels /fights the charge..
you can gift to paypal and either I or almost anyone on here.. in the states can order it for you and they'll ship it to you.. the shipping would be the same as it come out of the same warehouse ,as if you ordered it..
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JessaRockAuto
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NOV 13, 09:03 AM
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Patrick,
As mentioned previously, we try to make our shipping charges match what carriers charge us. We do not consider shipping a "profit center" -- on the contrary, we pass on to customers the discounts we receive from carriers. For some orders, the shipping cost does include more than just the postage you see on the box you receive. Include in the shipping price for the example you posted above are the broker fees that are charged as a result of shipping to Canada.
If you have any questions regarding any future orders please don't hesitate to contact our customer service department by email at service@rockauto.com or toll free at 1-866-762-5288.
Office Hours(CST)
Mon - Thur 6 a.m. to 10 p.m. / Fri 6 a.m. to 9 p.m. / Sat 7 to 6 / Sun 8 to 4
Thank you,
www.RockAuto.com
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carbon
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NOV 13, 09:41 AM
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Wow a vendor actually tries to explain their position and they get jumped... I have never had a bad experience with Rock- Auto and will continue to use them. I agree with x-thumper-x, shop around locally to verify what kind of a deal you're getting online.
Not all US companies do enough business in the Great White North to warrant discounted/subsidized shipping to those regions. Rock-Auto is not Jegs or Summit.[This message has been edited by carbon (edited 11-13-2012).]
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fierosound
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NOV 13, 09:42 AM
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Patrick...
I hear you. But it's not Rock Auto - it's the shipping companies.
Big stores favor UPS/Fed-ex because they will come up pick up all their shipments.
I think USPS will do it too if there's enough to make it worth their while.
Anything shipped by UPS is gonna cost. If it's over $50, the infamous "brokerage fee" kicks in and you pay at the door. If you order something shipped "UPS Expedited" they just add that in at the shipping end - so it's a "pay me now, or pay me later" situation. I'm sure UPS makes more money off brokerage fees than shipping charges on shipments to Canada.
Just got a Intel computer CPU from the States the other day (they ONLY shipped by UPS - no other choice). It was $78 + $15 shipping. UPS dinged me $34 at the door ($30 brokerage fee to collect the $4 GST). It would have been $9 at the Post Office (only a $5 fee).
But even US Postal Service can kill you. It depends on how lazy the shipper is. Many just use the USPS "flat-rate" box the smallest of which starts at something like $25 to Canada. It's easy - throw the thing in there and ring it up for $25. But if they put the thing in a regular envelope/parcel and shipped it First Class air mail/parcel it's MUCH cheaper - BUT someone has to take it to the Post Office where it gets weighed and priced. They don't want to do that.
An example is Fiero Store calendars. I ordered some a few years back. Came in a First Class padded envelope for something like $6. The last time I ordered a dozen calendars, they came in a USPS "flat-rate" box - shipping cost was $25 or so.
To hear some these companies moan and groan, you'd think almost everything they ship "disappears" in Canada as if it's a banana republic 3rd world country. I HAVE NEVER had anything "get lost" through USPS and almost everything I receive I usually have to sign for - so no way to claim "I never got it" (not that I'd ever do that). Even items I've ordered from Hong Kong and Singapore manage to get here without any problems - and shipping charges are REALLY CHEAP (must be huge volume??).
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My World of Wheels Winners (Click on links below)
3.4L Supercharged 87 GT and Super Duty 4 Indy #163[This message has been edited by fierosound (edited 11-13-2012).]
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fcsmls
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NOV 13, 09:58 AM
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I'll second Fierosound's comments on the shipping problem.
I've had good experience in ordering from Rock Auto, but I ship to a friend in the US to avoid the ridiculous shipping premium and brokerage fees that we get hit with by the mainstream carriers. I've had brokerage fees exceed the value of an item with FEDEX, and learned the lesson quickly. I can buy a tank of gas to pick up my parcels for a lot less than the brokerage fees, and even claim them at the border and pay the taxes and still be $$ ahead.
We also pay ridiculous fees for shipping here in Canada, and the postal system can be even more expensive than shipping by courier . Sears has added shipping costs to Internet ordering for orders less than $75, when you used to be able to pick it up at the catalogue depot/ store for free.... so we won't be shopping online with them anymore.
Now I have to think of a good way to thank my friend for all the parcels they receive for us (my wife loves Amazon  )
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