Something About RockAuto You May Not Already Know! (Page 3/9)
css9450 NOV 13, 10:04 AM
How about Fed Ex? Probably 90% of what I get from Rock Auto comes via Fed Ex but obviously its not going to Canada.

EDIT - fcsmls beat me to it.

[This message has been edited by css9450 (edited 11-13-2012).]

Boostdreamer NOV 13, 11:03 AM
Am I the only one thinking that this original post is an advertisement and should have been in either Totally Off Topic, The Mall, or The Other Mall?

Jonathan
87antuzzi NOV 13, 11:41 AM
Im just glad we have Rock Auto at our disposal. For large orders I use Rock Auto because it normally saves me big time, for small things I just go to Napa.
Tony Kania NOV 13, 12:06 PM

quote
Originally posted by JessaRockAuto:

Patrick,

As mentioned previously, we try to make our shipping charges match what carriers charge us. We do not consider shipping a "profit center" -- on the contrary, we pass on to customers the discounts we receive from carriers. For some orders, the shipping cost does include more than just the postage you see on the box you receive. Include in the shipping price for the example you posted above are the broker fees that are charged as a result of shipping to Canada.

If you have any questions regarding any future orders please don't hesitate to contact our customer service department by email at service@rockauto.com or toll free at 1-866-762-5288.

Office Hours(CST)
Mon - Thur 6 a.m. to 10 p.m. / Fri 6 a.m. to 9 p.m. / Sat 7 to 6 / Sun 8 to 4

Thank you,

www.RockAuto.com



Quoted, because THIS is how you should handle your customers.

Only an observation, but perhaps Rock Auto will gain a few more customers because of this. Me included.
Gall757 NOV 13, 03:44 PM

quote
Originally posted by Boostdreamer:

Am I the only one thinking that this original post is an advertisement and should have been in either Totally Off Topic, The Mall, or The Other Mall?

Jonathan


Maybe this thread should be called:

Something about shipping to Canada that you may not already know!
Patrick NOV 13, 05:05 PM

quote
Originally posted by Gall757:

Maybe this thread should be called:

Something about shipping to Canada that you may not already know!



IMO, that is of more benefit than the original intention/heading.

I've got more responses/questions coming...
Khw NOV 13, 05:31 PM
I worked in shipping for about 11 years at a machine shop. Shipping out of country was always more expensive than in country because of the additional paperwork. Granted I never shipped a $2 item, I don't think anything I shipped ever fell under the threshold amount to not require duties paperwork, but it takes more work to ship out of country than in country.
Patrick NOV 13, 05:32 PM

quote
Originally posted by E.Furgal:

I work for advanced... If there is something you want from us.. I can order it for you.. and get it shipped... they don't take your over te boarder c/c for a reason.. it's not that your banks are more solid or not.. it's chasing down the money after shipped and the buyer cancels /fights the charge..



Thanks, I appreciate the offer (I really do), but IMO Advance Auto needs to get on the ball here. Over the last ten years I've placed about 125 orders online from American vendors (mostly, but not exclusively through eBay), and Advance Auto is the first vendor EVER to turn me down because of my credit card and/or PayPal account being affiliated with a non-US bank. None of these other vendors seem to have been too concerned with any problems occuring and then having to "chase down the money". I mean seriously, that is uncalled for and unnecessary. I even have a friend's American address they can use to make shipping easier if need be.

Is the economy that good down there that Advanced Auto wouldn't mind the extra business from Canadians? We've got money, and we wanna spend it!
Patrick NOV 13, 05:48 PM

quote
Originally posted by carbon:

Wow a vendor actually tries to explain their position and they get jumped...



By whom?

This is a forum, we're having a healthy discussion.


quote
Originally posted by carbon:

Not all US companies do enough business in the Great White North to warrant discounted/subsidized shipping to those regions.



You probably didn't mean to do it, but that comment rather ticks me off. Who the heck said ANYTHING about "discounted/subsidized shipping" to Canada? I expect to pay what it costs to ship an order, just like you would.

I'm being told by Jessa from RockAuto that they don't profit from shipping.

So you're trying to tell me it actually costs $25 to ship a $1.36 seal the size of a silver dollar across the border???

Somebody is profiting from that shipping charge, no doubt about it.
E.Furgal NOV 13, 06:38 PM

quote
Originally posted by Patrick:

Thanks, I appreciate the offer (I really do), but IMO Advance Auto needs to get on the ball here. Over the last ten years I've placed about 125 orders online from American vendors (mostly, but not exclusively through eBay), and Advance Auto is the first vendor EVER to turn me down because of my credit card and/or PayPal account being affiliated with a non-US bank. None of these other vendors seem to have been too concerned with any problems occuring and then having to "chase down the money". I mean seriously, that is uncalled for and unnecessary. I even have a friend's American address they can use to make shipping easier if need be.

Is the economy that good down there that Advanced Auto wouldn't mind the extra business from Canadians? We've got money, and we wanna spend it!




I can't comment on why. this is.. but lets just say they have there reason.. and that reason is over a million dollar loss.