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| If you still have any question, please send an email to the PFA Administration. | |||||||||||||||||
| Frequently Asked Questions |
Q: How can I edit/move/delete my auction? As long as no bids were made on the item you had put up for auction, you can edit your auction's contents, move it to a different category, or delete the auction altogether. Click on the History button near the top of the screen and fill in your username and password. You'll see a list with all auctions started or participated in by you. Auctions started by you that have not received any bids yet, will include the "Edit/Delete" option in the Actions field. If you wish to move your auction to a different category, simply choose a different category here and leave the rest unchanged. Q: Why can't I leave feedback for a certain user? You can only leave feedback for a user after an auction has closed. If you were the seller, you can only leave feedback for the highest bidder. If you were the highest bidder, you can only leave feedback for the seller. After an auction has ended, you will both receive an email containing instructions on how to leave feedback for the other party. Q: I've changed my registration information, but I don't see those changes in my active auctions. How come? The information visible in auctions always reflects your registration information at the time you added the auction. |
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| Adding an Auction |
If you wish to Add an Auction, click on the "Sell" button at the top of the
screen. PFA will ask you to enter the following information: Item Title This is a one line description of your item that will appear in all auction listings. Item Subtitle This is a one line subtitle that will appear below the Item Title in listings, or in small print next to the title in the main auction page. Category Choose the category in which you want your item to appear. If there doesn't seem to be an appropriate category, either choose "Other" or use the "Suggest a category" link at the main page to suggest a new category to us. Image URL You can add an image to your auction's description. PFA automatically creates a thumbnail of this image and will place that next to your item's description in listings. Larger versions will be used in the main auction page itself. If you have a digital picture of the item you wish to sell, you first need to make it available through the web. There are several options to do so. First, many Internet Service Providers (ISP) offer free web space for their customers. Check with your ISP if this is the case. There are also several photo hosting services where you can post your images to. Once you have found a place where you can put your images on the web, you'll need an FTP program to upload the image to the Web. You can find several freeware and shareware FTP programs on Tucows. Once you have uploaded your image to the Web, you will need to enter its web address in the "Image URL" field. Your image will then be displayed with your description. Do not use the upload space made available on Pennock's Fiero Forum! PFF's software automatically deletes images that are linked to from outside the Forum! Auction Duration Enter the number of days you want the auction to run. Please be aware that when you edit your auction's content later, it will reset the starting time to the time you submitted your edited data. So for instance, if you have chosen 7 days here and after 6 days no bids were made yet and you decide to edit the contents (only available when no bids have been made yet), and you enter 7 days again, the auction will run for another 7 days! Item Description Perhaps the most important part of your auction; it's description! Buyers want to know all they can about the item you are selling. Do not leave out any important information like damage to the item, for this will void the auction and releases the buyer from his obligation to buy the item. If there any special instructions concerning payment and/or shipping, list them here as well. You can spice up your description by using special PFA Codes. Your Username Enter your username here. If you have forgotten your username, you can request it by clicking here. Your Password Enter your (case-sensitive) password here. If you have forgotten your password, you can request it by clicking here. Currency Choose the currency of your auction. You can choose from three currencies: US$, CAN$ or Euro. Starting Bid This is the amount at which bidding will start. No bid can be made below this amount. Reserve Price Setting a reserve price lets you start the bidding at a price lower than you would be willing to sell the item for. When an auction ends, and the highest bid is below your reserve price, you are not obligated to sell the item. You may still wish to contact the highest bidder though to negotiate a fair price. Leave blank (or zero) if you do not want a reserve price. Bid Increment To prevent people from bidding in low increments, you can set a fixed bid increment here. Payment Methods Choose the payment methods you accept. If you choose "Other", make sure to include instructions in your item description. Ship-to Locations Choose the location(s) where you will be willing to ship the item to. If you choose "Ship to country of origin only", the country listed in the auction is meant. Who Pays for Shipping? Choose one of the available options. If you choose "See Item Description", make sure you explain shipping-payment in your item description. |
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| Ratings |
Whenever an auction has ended, both the seller as the bidder can leave feedback
for one another. They can also express their experience with the other party
concerning this auction (positive, neutral or negative). When a user has at least
3 feedbacks in his profile, the system generates a rating. Ratings are presented
as stars, 4 stars being the maximum (experiences with this user are mostly positive),
a half star being the minimum (experiences are mostly negative) and 2 Stars
means average (about as much positive as negative experiences). This gives
other users an instant idea about a person's online "reputation":
Please be aware that this is only an indication and is never a guarantee for a good or bad trading experience. |
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| Auto Bid |
Whenever you bid on an item, you enter the maximum amount you are prepared
to bid for this item. PFA will then automatically bid (and outbid new bidders)
for you up to your maximum bid. This is called Auto Bid. The maximum
bid you have set will be kept confidentially. Example 1: You enter a maximum bid of $10 on an item that has no bids yet. The opening bid was set at $3 and the bid increment at $1. Since no other bidders have placed a bid yet, Auto Bid will place a bid of $3 for you. Another bidder now enters a maximum bid of $5 but he will be immediately outbid by Auto Bid on your behalf - a bid of $6 is made for you. Example 2: You enter a maximum bid of $20 on an item that already has a bid for $5 and which has a bid increment of $1. Unbeknownst to you, the previous bidder had entered a maximum bid of $10. Auto Bid will immediately place a bid of $11 for you, outbidding the previous bidder. |
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